WE'RE HIRING!

HEAD OF MEMBER EXPERIENCE

Ghost Town Fitness just leveld up - and we’re looking for a front desk leader who is excited about health, wellness, and making an impact in our GT community.

This is not a basic check-in job.

We are looking for someone who can:
✔️ Deliver next-level customer service
✔️ Understand and confidently speak about our services + products
✔️ Create an unforgettable first impression
✔️ Support marketing efforts with basic skills and willingness to learn
✔️ Lead the front desk with professionalism and energy

Who This Role Is For

You might be perfect if:

• You naturally smile and greet people
• You thrive in fast-paced environments
• You love connecting with people
• You’re organized and proactive
• You have basic marketing skills (or strong interest in learning)
• You want to grow with a brand that’s expanding

If you can’t smile and greet people enthusiastically, this is not the job for you. Seriously.

What You’ll Do:

Front-of-House Leadership

• Own and elevate the entire front desk experience
• Set the tone for energy, hospitality, and professionalism
• Greet every member and guest with confidence and enthusiasm
• Maintain a polished, welcoming, high-standard front-of-house environment

Sales & Prospect Management

• Follow up with leads via phone, text, and email
• Conduct outbound outreach to prospects who’ve shown interest
• Schedule intro sessions, consultations, and trial appointments
• Convert guest passes and trials into memberships
• Track and manage prospect pipelines inside our CRM
• Hit monthly conversion and revenue goals

Member Retention & Experience

• Check in with new members after sign-up
• Identify at-risk members and support retention efforts
• Handle membership questions and concerns with professionalism
• Strengthen relationships to increase referrals and reviews

Operational Oversight

• Ensure accuracy in scheduling, memberships, and billing
• Manage front desk systems and software
• Communicate key updates to the coaching team
• Assist ownership with reporting on leads, conversions, and trends

Marketing Support

• Help execute promotions and in-gym campaigns
• Support local outreach efforts and community partnerships
• Assist with flyer distribution and in-studio marketing materials
• Contribute ideas for basic social content and member highlights

Compensation

• $40,000–$50,000 salary (based on experience)
• Performance bonuses
• Incredible team culture
• High-energy, growth-focused environment
• Opportunity to grow as the business grows

Ready to apply?

Please send a copy of your resume to Clay at Clay@GhostTownFitness.com.

Please include your your First & Last name as well as the job title "Head of Member Experience" in your email subject line.

Personal Trainer

Ghost Town Fitness is seeking motivated and energetic Personal Trainers to join our growing team. This role is ideal for trainers who are passionate about helping people achieve real results while building their own client base within a supportive gym environment.

Our facility provides the space, equipment, and community—you bring the coaching, motivation, and drive.

Position Overview

Personal Trainers at Ghost Town Fitness work with members one-on-one and in small groups to help them reach their health and fitness goals. Trainers are responsible for delivering exceptional coaching experiences while actively growing their training clientele.

In addition to strength and conditioning coaching, trainers may also work with members on assisted stretching sessions designed to improve mobility, recovery, and overall performance.

This position is structured with hourly pay plus performance-based bonuses, rewarding trainers who build strong client relationships and maintain an active training schedule

Responsibilities

• Conduct personal training sessions for members of all fitness levels
• Develop customized workout programs based on individual goals and abilities
• Provide instruction on proper exercise techniques and safety
• Track client progress and adjust programs as needed
• Build and maintain a strong client base within the gym
• Engage with members on the gym floor and help create a welcoming community environment
• Support member motivation, accountability, and long-term success
• Maintain a professional, positive, and encouraging training atmosphere
• Provide assisted stretching sessions to help members improve mobility, flexibility, recovery, and injury prevention
• Educate clients on the benefits of mobility work, stretching, and recovery as part of a well-rounded fitness program

Compensation

• Hourly pay for training sessions
• Performance-based bonuses tied to training volume and client retention
• Opportunity to grow your income as your client base grows

Qualifications

• Certified Personal Trainer (NASM, ACE, ISSA, ACSM, or equivalent)
• Current CPR/AED certification
• Strong communication and coaching skills
• Passion for helping others achieve their fitness goals
• Self-motivated with an entrepreneurial mindset
• Ability to build relationships and retain clients
• Experience with mobility training, flexibility coaching, or assisted stretching is a plus

What We’re Looking For

We are looking for trainers who:

• Take pride in delivering high-quality coaching
• Are excited to grow their own book of clients
• Thrive in a team-oriented, community-focused gym
• Want the freedom to grow their income through performance
  
  

About Ghost Town Fitness

Ghost Town Fitness is a community-focused gym dedicated to helping people become stronger, healthier, and more confident. Our members value results, consistency, and a positive environment—and our trainers play a key role in delivering that experience every day.

Ready to apply?

Please send a copy of your resume to Clay at Clay@GhostTownFitness.com.

Please include your your First & Last name as well as the job title "Head of Member Experience" in your email subject line.