WE'RE HIRING!

HEAD OF MEMBER EXPERIENCE

Ghost Town Fitness just leveld up - and we’re looking for a front desk leader who is excited about health, wellness, and making an impact in our GT community.

This is not a basic check-in job.

We are looking for someone who can:
✔️ Deliver next-level customer service
✔️ Understand and confidently speak about our services + products
✔️ Create an unforgettable first impression
✔️ Support marketing efforts with basic skills and willingness to learn
✔️ Lead the front desk with professionalism and energy

Who This Role Is For

You might be perfect if:

• You naturally smile and greet people
• You thrive in fast-paced environments
• You love connecting with people
• You’re organized and proactive
• You have basic marketing skills (or strong interest in learning)
• You want to grow with a brand that’s expanding

If you can’t smile and greet people enthusiastically, this is not the job for you. Seriously.

What You’ll Do:

Front-of-House Leadership

• Own and elevate the entire front desk experience
• Set the tone for energy, hospitality, and professionalism
• Greet every member and guest with confidence and enthusiasm
• Maintain a polished, welcoming, high-standard front-of-house environment

Sales & Prospect Management

• Follow up with leads via phone, text, and email
• Conduct outbound outreach to prospects who’ve shown interest
• Schedule intro sessions, consultations, and trial appointments
• Convert guest passes and trials into memberships
• Track and manage prospect pipelines inside our CRM
• Hit monthly conversion and revenue goals

Member Retention & Experience

• Check in with new members after sign-up
• Identify at-risk members and support retention efforts
• Handle membership questions and concerns with professionalism
• Strengthen relationships to increase referrals and reviews

Operational Oversight

• Ensure accuracy in scheduling, memberships, and billing
• Manage front desk systems and software
• Communicate key updates to the coaching team
• Assist ownership with reporting on leads, conversions, and trends

Marketing Support

• Help execute promotions and in-gym campaigns
• Support local outreach efforts and community partnerships
• Assist with flyer distribution and in-studio marketing materials
• Contribute ideas for basic social content and member highlights

Compensation

• $40,000–$50,000 salary (based on experience)
• Performance bonuses
• Incredible team culture
• High-energy, growth-focused environment
• Opportunity to grow as the business grows

Ready to apply?

Please send a copy of your resume to Clay at Clay@GhostTownFitness.com.

Please include your your First & Last name as well as the job title "Head of Member Experience" in your email subject line.